All items are shipped via UPS, FedEx or USPS, whichever is the most available or efficient at the time. Shipping charges can be calculated before checkout process after you enter your information in to the shipping calculator on the checkout page (SSL encrypted), you will not be charged at this time. Let us assure you we are not in the business of charging exorbitant shipping charges. Whereas, the only extra shipping and handling we charge is on express shipments. The shipping charge is increased with the carrier as well as the priority your order is shown in the expediting process.
All orders are shipped within 2-3 business days unless Priority (Express) shipping is selected where in that case orders ship within 1 business day from the order being processed. Please allow 5-9 business days for ground delivery. You will be notified of the status of your order and shipment via email when possible, so please verify that the email address you provide is valid, otherwise we cannot be liable for non-notification.
We always try to avoid the possibility of an item being out of stock (back-ordered). In a case of an item being out of stock you will be notified within 24-48 hours and given the option of waiting for the item (we will let you know the time-frame), exchanging the item or canceling the item and we in turn will issue an immediate refund.
General Return and Refund Policies
We must be notified at email@example.com within 30 days of receipt of your order if you are not 100% satisfied with your merchandise. You will receive a Return Authorization number for the return. Return shipping costs must be pre-paid. Any returns sent C.O.D. will be refused. We will gladly issue a refund upon receipt of unused merchandise that is in resalable conditions. Shipping and handling charges are non-refundable. Be sure to send your return merchandise via a traceable method (delivery confirmation or insured mail). We are not responsible for return packages that are lost, stolen or damaged en route. Some merchandise must be returned to the manufacturer due to their policies, so please be aware of the return address we give you.Damaged Items
Any merchandise delivered damaged must be reported to us and the carrier who delivered the package (UPS, FedEx, etc.) within 48 hours of delivery so a claim can be filed (you must contact the carrier in your local district) so an exchange can be made. If products are damaged due to improper use an exchange, return or refund will not be made.